First, read Chapter 5 in The Essential Workplace Conflict Handbook and review your work with SMART goals from Module Two.

Next, carefully read the MEASURE Supplementary Document and, using your actual organization’s conflict (or the Garden Depot case study), Measure the problem or problems you Defined in Module Two. Use the Organization A Example Flowchart to help you organize your thinking, and then put the information from your flowchart into a Measure gap-analysis table using the Measure Gap-Analysis Table Template. Upload this table to the discussion.

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